New Sales: 780-400-5230
Preowned Sales: 780-400-5231
Service: 780-449-5780
Parts: 780-449-5779

Roadside Assistance


Available 24 hours a day, 7 days a week



As a valued Kia owner, you have access to our Extra Care Roadside Assistance Program 

from anywhere in Canada or the continental United States by dialing:


     1-866-444-KIA1 (5421) 

Kia Motors America Customer Experience 

     1-800-333-4KIA (4542) 


For Roadside Assistance in the US, press 1

Our Extra Care Roadside Assistance Program coverage includes: 

  •  5-year/100,000 km - Worry-free comprehensive warranty                covering virtually the entire vehicle.*

  •  5-year/100,000 km - Powertrain Warranty covering the engine,        transmission, axles, differentials and driveshafts.*

  •  1-year/20,000 km - First-year adjustments covering consumable      items such as bulbs, wiper blades, fuses, brake pads, etc.*

  •  8-year/130,000 km - Major Emission Components that guarantee    that the car will conform with government emission regulations.*

  • 2017 Model Year and above

     5 year/unlimited mileage – Roadside Assistance covers you in case  of mechanical breakdown anywhere in North America

  • All other Model Years

     5 year/100,000 km – Roadside Assistance covers you in case of        mechanical breakdown anywhere in North America

  •  8-year / 160,000 kms Hybrid, Plug-In Hybrid, Electric Vehicle (EV)  Components

Kia’s Roadside Assistance claim reimbursement requests should be submitted to the following address:

Kia Roadside AssistanceAttention: Claims DepartmentP.O. Box 190Richmond Hill, ONL4B 4R5

For any further information regarding our Roadside Assistance program, please contact our Customer Experience Department

toll free at 1-877-542-2886 or visit our  Kia Canada webpage.